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Telecommunications

Information Architects has a full suite of telecommunications industry specific solutions for data and content management, data warehouses, security, reporting, accounting, network operations, CRM, advanced business intelligence and predictive analytics, that has been provided to a spectrum of clients.  In addition, IA is managing day-to-day operations of data warehouse platforms – hardware and software – on a 24/7/365 basis for telecommunications clients.
 
Telecommunications firms create enormous volumes of structured and unstructured data – called ‘Big Data’. Constructing suitable big data warehouse architectures, data structures, meta data and uploading processes is IA’s particular expertise. IA is also an expert at using data generated in telecom firms to manage important operating business decisions. Marketing and customer queries and analysis, financial profit and loss at the client, call and minute level and monitoring network traffic are all areas where IA consultants have hands-on operational expertise in identifying and using the information to run the business.
 
In fact, IA's experience of telecom operations is so deep IA created a purpose-built Telecom business intelligence product called Key Performance Indicators xpert (KPIx).  KPIx for Telecom supports operations and performance management in billing accuracy, forecasting network usage, sales trend analysis, improvement of service delivery, call detail record (CDR) integration reporting and forecasting, sales trend analysis, and optimizing telephone connection activation.  The product includes these modules:
 
  • Churn Analysis and Churn Prediction
  • Customer Care and Retention 
  • Call Detail Analysis
  • Customer Segmentation
  • Network Analysis
  • Financial Analysis
  • Revenue Assurance
  • Fraud Management
  • Campaign Analysis
  • Sales Channel Analysis
  • Database Marketing
  • Product/Service Analysis
  • Call-Centre/Complaint Analysis
 
This software provides essential querying, reporting and multidimensional analysis required to answer questions that business people need to know such as: “which customer sets are most valuable?”, “what makes them valuable?”, and “how can I use knowledge on value to craft a successful marketing campaign?”
 
Typically, information required to answer these questions is spread across several operational databases (Billing, Mediation, Provisioning, CRM, ERP etc.) that do not offer integrated query, reporting and analysis.  KPIx solves that problem with a processing engine exposed through a parameterized interface so that it can be used with third-party on-line applications (OLAPs) and reporting tools.
 
IA provides onsite or off-shore personnel to design, implement, train personnel and operate your telecommunications data management system.  Please contact us today for information on IA's data management expertise and what we have done for other telecommunications clients.
 
Industries We Serve
Industries served include:

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Our Partners Are
Our channel and technology partners are:

>> SAP
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Big Data Solutions

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Data Integrity Solutions

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Office Automation Solutions

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Building Databases

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Building Intelligence

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Building Your High Performance Office

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